An evolving role with fast changing requirements and new challenges

I’ve been hitting the ground running since I started in 2018 and returned in 2019 from a four month maternity leave. My skills have been leveraged to explore a variety of projects and design disciplines, while working with executive stakeholders, client representatives, and our corporate internal teams alike. My biggest challenge is also my superpower: I currently work in a fast-paced R&D type environment pushing actual product, often without clear requirements, project stakeholders, with unambiguous expectations and somewhat indefinite milestones.

Initially, my efforts were concentrated at redesigning an existing B2B2C into a B2C career management product. This included attempting to create an experience that was intuitively guiding users through a somewhat novel digital service.

Projects included brand redesign concepts, integrating brand into UX/Ui, as well as exploring marketing efforts from print to video.

See some examples below.

Optimizing the back-office product

In addition to exploring a client facing product, I assisted with optimizing the existing backend system to support our team of career, as well as executive coaches, and admins.

Before redesigning the existing coach portal I spent a while on concepts looking into scheduling, dynamic search, dashboard views, and an assets library CMS concept, amongst other features.

The backend layout went, and is still going through many iteration cycles. The gallery below shows an exploration of features: CMS, dashboard, scheduler and mobile to-do/appointment view concepts.

Exploring new features

I enjoy thinking about how brand and product act as a single unit. At Korn Ferry Advance my main goal is to think how technology and UX/Ui can make career management a more seamless, valuable, and engaging experience.

I had the opportunity to reimagine how a job search board could offer users a hopefully more successful career matching experience by leveraging a variety of inputs and functionality such as:
- pulling existing HR and jobs data from our corporate database
- leveraging Korn Ferry proprietary skills, traits, and drivers assessments, as well as allowing for client/tenant created assessment data for optimized job search matching
- exploring search preferences: location, experience, industry, function, level and salary preferences
- a feature I coined ‘The Flip-Side’ which would surface job matches based on user data that may not have been a direct industry or role match allowing users to explore career transitions, or otherwise missed opportunities
- leveraging clear UX copy, concise CTAs that are fun and engaging for a younger, tech-savvy demographic
- demonstrating brand ‘vibes’ through visuals, tone and colors.

Some additional concept screens in the gallery below

Adapting Existing Concepts

I have learned to work with fast shifting business requirements and agile work processes. This following project is a great example how such a requirement change led to adapting the Career Goals feature, into a completely new product concept, we named Journeys.

Career Goals was designed to be a way for a users to save a career goal to their profile, either from a set of selected options, or via free form text. I spent time looking at existing digital products used by our corporate executive coaching team, and worked with our PM to pitch a series of MVP concepts. You’ll see user flow and wires in the gallery below.

Game play, starting a Learning Design System, and Journey Programs

After returning from maternity leave in July of 2019 I worked on a new product concept aiming to help users adopt career management best practices called Journeys. This was Korn Ferry Advance’s first attempt at creating a fully digital LDS aimed at a B2C target. Initial journeys were thought to be small bite sized ‘quests’ and content aimed at making improvements to things such as one’s resume, getting introduced to and scheduling with a career coach, updating one’s LinkedIn, and similar career oriented actions.

Over the course of time Journeys has grown. With an in-house built LDS-CMS, Journeys now also accommodates a tenant cohorts with individual settings that affect a variety of ‘work-flow effects’, allowing Journeys to branch and loop quite like Oregon Trail – given the right content and activity creation. We even leveraged Journeys to host our first prototype of an executive coaching simulation which initially was concepted to live in its own intranet platform but is currently being finalized and in the sales pipeline.