C&L Aerospace Portal
Enterprise Aviation Parts Search & Procurement Platform

Role
Product Lead & UX Strategist

Focus Areas
Product Strategy • UX/UI Design • Information Architecture • Enterprise Commerce • Customer Experience

Overview

C&L Aerospace is a global supplier of aircraft parts, components, and support services. The customer portal was designed to streamline how aviation customers search inventory, compare availability, manage orders, and interact with C&L's global supply network.

The platform needed to support a wide range of users—from purchasing managers and maintenance teams to aviation operators requiring rapid access to critical aircraft components. The challenge was balancing the complexity of aerospace inventory management with a user experience that remained efficient and approachable.

As Product Lead and UX Consultant, I helped define the platform structure, user workflows, search experience, and interface patterns across key areas of the portal.

The Challenge

Aircraft parts procurement presents unique challenges not found in traditional ecommerce platforms.

Users often search using part numbers, alternate parts, certifications, inventory conditions, exchange programs, and warehouse availability while operating under significant time and operational constraints.

The platform needed to:

  • Surface highly specialized inventory data

  • Support complex search and filtering workflows

  • Improve visibility into stock availability and alternates

  • Reduce friction in quoting and purchasing processes

  • Provide a scalable foundation for future portal capabilities

Platform Scope

Inventory Search & Discovery

Designed workflows for locating, evaluating, quoting, and purchasing aircraft parts through complex inventory and availability datasets.

Customer Portal Experience

Created account dashboards, order tracking, purchasing history, account management, and customer self-service tools.

Customer Onboarding

Designed account application and approval workflows, registration experiences, and supporting communications for new customers.

Digital Customer Journey

Mapped and improved interactions across portal experiences, transactional emails, support touchpoints, and purchasing workflows.

Outcomes

The portal modernized how customers interacted with C&L Aerospace inventory and procurement services, creating a more efficient experience for locating, evaluating, and purchasing aircraft parts.

The work focused on improving discoverability, reducing workflow complexity, and supporting business-critical purchasing decisions within a highly specialized industry.

Contributions

  • Led UX strategy and workflow design across core portal experiences

  • Defined information architecture for inventory search and procurement workflows

  • Simplified complex aerospace inventory and certification data into actionable interfaces

  • Designed search, filtering, comparison, and ordering experiences

  • Collaborated with stakeholders to align user needs with business objectives

  • Established reusable interface patterns to support future platform growth